Troubleshooting
What a message in the desktop app means, and what to do about it.
Signing in
The browser didn't open. Choose Didn't open? Open the page again in the app. If you closed it by mistake, choose Cancel and sign in again.
"Signing in was cancelled. Nothing was shared." You chose Cancel in the browser, or closed it. Choose Sign in with your browser to try again.
The card says personal memory is off. The app needs your personal memory on. An Owner turns their own on there; anyone else asks an Owner.
macOS or Windows warns when you open the app. Until the app is signed, each system warns once. On macOS, open System Settings › Privacy & Security and choose Open Anyway; on Windows, choose More info › Run anyway.
macOS asks for keychain access after an update. Choose Always Allow. This stops once the app is signed.
Chat
"Connected apps need a personal key". You signed in with a project key. Sign in with your browser, or use a personal key from My memory › Keys.
"Read only: Alexein can use this memory but not save to it". The key can only read. Replace it under Settings › Account.
Credits are used up. Your seat's credits for the month and your organisation's are both used. The app says so, and when your seat's start again. Your words stay in the message box. An Owner or Admin can buy more under My memory › Billing, or a cheaper model may fit what is left.
No seat. Chat and your memory need your personal memory on a seat. An Owner or Admin assigns one under My memory › Billing; your memory is kept meanwhile.
"Paused after 12 steps". A long task checks in with you. Choose Keep going, Redirect… or Stop here.
An app "isn't answering". Open Settings › Apps to see which, and try again in a moment. If it keeps happening, reconnect the app under My memory › Connectors.
Web and files
"Web search isn't set up on this server." The server you're signed in to doesn't offer web search. On Alexein's own server it is on. You can still paste a link for Alexein to read.
"That's today's web searches. They come back tomorrow." You've used today's web searches.
"… can't look at images." The chat's model can't read pictures. Choose another with ⌘/ (Ctrl+/), or remove the image. In Simple view, turn it off in Settings › General first to choose a model.
A PDF has nothing in it. A scanned PDF is a picture of text, with no text to read.
A file won't attach. You can attach up to 5 files, each up to 10 MB.
Alexein can't find a file. It reads only the folders under Settings › Files. Add the folder, or attach the file.
Routines
"This server doesn't run routines yet." The server you're signed in to has no routines, such as a local or test one. Routines work when you're signed in to Alexein itself.
The Routines tab isn't in Settings. Routines need your personal memory. Sign in with your browser, not with a project key.
"You have 10 routines running, which is the most for now." Pause or delete one, then press Start again.
"You already have this reminder". One just like it is already on. See it in Routines shows it.
"Reconnect Slack". Routines reach you on Slack through the Alexein bot, which needs to be in your workspace and connected. Choose Reconnect Slack, connect Slack again in My memory, and come back.
"Email isn't sent more than once an hour". A routine that comes more often than once an hour reaches you here only.
A routine shows "Paused" with a reason. It couldn't go on, so it paused itself. Put right what it says, then turn its switch back on.
A routine didn't come. Check its switch, Skipped next, quiet hours, and Pause all routines under Settings › Routines. Open its row to see Last 7.
Notifications
No notifications at all. Check that your computer lets Alexein notify you: on a Mac, System Settings › Notifications › Alexein; on Windows, Settings › System › Notifications. Then check Settings › General in the app, and quiet hours.
No sound. Turn on Settings › Routines › Play a sound with routine notifications. Nothing makes a sound in quiet hours. On a Mac, also check Play sound for notifications in the system's notification settings.
Notifications show as "Terminal" on a Mac. You're running a development build of the app from its source. It has no name of its own, so macOS shows its notifications as Terminal's. Allow Terminal in System Settings › Notifications to see them. The installed app shows them as Alexein.
A notification came while Alexein was in front, with no pop-up. That's on purpose: when Alexein is in front, it shows a banner in the window instead.
Quick ask
The shortcut does nothing. Another app may use the same keys. Choose new ones under Settings › Quick ask. On Linux with Wayland, global shortcuts don't reach apps: use Quick Ask in the tray menu.
The text I selected doesn't come in. Check these:
- It's turned on: quick ask's ⌘K says Stop reading the text you select.
- On a Mac, Alexein is on under System Settings › Privacy & Security › Accessibility. After you install a new version, turn it off and on again there, then quit and reopen Alexein.
- The text is still selected when you press the shortcut.
- It isn't a password field. Those are never read.
I got "Your clipboard changed". Alexein copied your selection to read it, and couldn't put back what you had copied before. Copy it again.
Related
- The desktop app: get the app and sign in.
- Seats and credits: what chat uses, and when it stops.